Privacy Policy

At e999, we take your privacy seriously. This Privacy Policy explains in detail what personal information we collect when you use our online casino and sports betting services, how we use that information, and the steps we take to keep it secure. By accessing or using the e999 platform — including cricket betting, live casino, slots, crash games, and all other services available at e999.vin — you acknowledge that you have read and understood this policy.

This policy applies to all residents and users in Bangladesh, including those accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to transparency regarding how your data is handled at every stage of your e999 journey — from account registration through to deposits, gameplay, and withdrawals.

Information We Collect

We collect several categories of information in order to provide, improve, and personalise your experience on the e999 platform. The types of data we gather are outlined below.

Account and Identity Information

When you register an account with e999, we collect the following personal details to verify your identity and comply with responsible gaming obligations:

• Full name, date of birth, and nationality
• Mobile phone number and email address used for account communication
• National ID or passport details for age and identity verification (players must be 21 years or older)
• Residential address, including city and district within Bangladesh
• Self-declared income source and occupation, where required for compliance purposes

Financial and Transaction Data

To process deposits and withdrawals via payment methods such as bKash, Nagad, Rocket, Upay, and banking channels including Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank, we collect:

• Mobile financial service account numbers (bKash, Nagad, Rocket) and bank account or card details
• Full transaction history, including deposit amounts, withdrawal requests, and bonus redemptions
• Currency and payment method preferences

Technical and Usage Data

When you browse, play games, or interact with the e999 platform, our systems automatically collect certain technical data to ensure security and service quality:

• IP address, device type, operating system, and browser information
• Session duration, pages visited, games played, and wagering patterns
• Login timestamps and geographic location data derived from your connection

How We Use Your Information

e999 uses the personal data we collect strictly for the following legitimate purposes. We do not sell or rent your data to third parties for marketing use.

• To verify your identity and confirm that you are aged 21 or above before activating your account
• To process and confirm your deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels
• To deliver bonuses, promotions, and personalised offers relevant to your betting and gaming preferences
• To detect, prevent, and investigate fraud, money laundering, match-fixing, or any other prohibited activity
• To send you service-related notifications, account security alerts, and customer support responses
• To improve platform performance, game selection, and user experience based on aggregated usage analytics

How We Share Your Information

e999 does not sell your personal data. We share information only where strictly necessary, as described below.

Trusted Service Providers

We work with carefully selected third-party service providers — including payment processors, identity verification services, fraud prevention tools, and game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — who require access to certain data in order to deliver their services. All such providers are contractually bound to protect your information and may not use it for any purpose beyond what is required to fulfill their service obligations to e999.

Legal and Regulatory Obligations

We may disclose your personal data to competent authorities or regulators where required by applicable law, court order, or regulatory directive. This includes cooperation with financial intelligence units and law enforcement agencies in connection with anti-money laundering and counter-terrorism financing obligations applicable in Bangladesh.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving e999, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change via the email address associated with your account, and you will retain all rights over your data as described in this policy.

Cookies and Tracking Technologies

e999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and gather anonymised analytics data. The types of cookies we use include:

• Essential cookies — required for login sessions, account security, and platform functionality
• Performance cookies — used to measure page load speed, uptime, and game stability
• Preference cookies — used to remember your language settings, preferred payment method, and game history

You may control or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use core platform features. We do not use cookies to serve advertising to third-party networks.

Data Security

e999 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL encryption for all data in transit, encrypted storage for sensitive personal and financial records, access controls limiting data access to authorised personnel only, and regular security audits to identify and remediate vulnerabilities.

While we apply robust safeguards, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, we will notify affected users promptly and take immediate remediation steps. You are encouraged to use a strong, unique password for your e999 account and to enable any two-factor authentication features available to you.

Data Retention

e999 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil our legal, regulatory, and operational obligations. Specifically, financial transaction records are retained for a minimum of five years in accordance with applicable anti-money laundering requirements. Identity verification documents are retained for the same period following account closure.

Where we have no legitimate reason to continue holding your data beyond the applicable retention periods, we will securely delete or anonymise it. If you wish to request earlier deletion, please refer to the Your Rights section below and contact us at [email protected].

Your Rights Over Your Data

As a user of the e999 platform, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your account details and the specific right you are invoking.

• Right to access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data
• Right to erasure — you may request deletion of your data where we no longer have a lawful basis to retain it
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances
• Right to object — you may object to our processing of your data for direct marketing or profiling purposes

We will respond to all valid data rights requests within 30 calendar days. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 30 days and will inform you of the extension in writing.

Third-Party Links and Services

The e999 platform may contain references to third-party services, game providers, or payment processors. Once you leave the e999 platform or interact with a third-party service, this Privacy Policy no longer applies. We strongly encourage you to review the privacy notices of any third-party services you access in connection with your e999 account.

Children's Privacy and Age Restriction

e999 is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user under 21 has registered an account or provided personal data, we will immediately suspend the account and delete all associated data. If you are a parent or guardian and believe that a minor may have accessed our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

e999 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our business practices. When material changes are made, we will update the effective date shown at the top of this page and, where required, notify registered users via the email address associated with their account.

Your continued use of the e999 platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e999 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related inquiries promptly and professionally.

You can reach our privacy support team by email at: [email protected]